Frequently Asked Questions

Fazion maintains the highest levels of security. We take the privacy and security of your payment and personal details very seriously.

• Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
• You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.fazionboutique.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
• Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you’re doing online
• Only connect to secure wireless networks that you trust
• Our checkout process uses Verified by Visa, Mastercard® SecureCode™. and American Express SafeKey SM. These services enhance your existing card account against unauthorised use when you shop with us.
• To use these services, you must first register with the bank or other organisation that issued your card.

• Once you’ve registered and created your own private password with your card issuer, you’ll be prompted automatically at checkout to provide this password when you make a purchase that requires authorisation.

  Please note:

  Your Verified by Visa, Mastercard® SecureCode™ or American Express SafeKey SM password is different from your www.fazionboutique.co.uk account password. We don’t have access to card issuer passwords.

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you’re doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.We’ll never ask you to send any personal details via email. If we require such details, for security reasons we’ll ask you to contact us by phone. Should you receive an email claiming to be from johnlewis.com requesting this kind of information, please don’t respond, but do let us know about it.

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.

We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

Find out more about cookies and banner advertising, why and how we use them, and how to manage them.

We’re committed to your privacy, and we’ve recently updated our privacy policy.
Read our full privacy policy here.

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

Yes. Every single product that we stock is 100% authentic – we do not stock counterfeit or imitation products (ever). As you’re probably aware there are a lot of fake items floating around in the world. With that in mind you should be very careful when buying online. All stock we hold can be traced back to the official supplier or distributor. We only source directly from brands or their official wholesale distributors. You can buy with complete confidence when you purchase on our website. If you’d like to discuss this area in further detail or seek confirmation from our suppliers that we stock only 100% genuine products, please feel free to contact us – we’ll be happy to help you.

If you no longer require the item or change your mind, you will be liable to cover the cost of return postage. If the incorrect item is dispatched to you, or the item arrives damaged, we will reimburse your return postage costs. For clarification of our refund and return policy, please read our terms and conditions page here.

Yes we do. If your item arrives and you decide you’d like to return it, please contact us within 30 days to arrange a return (the item must be returned sealed and unused). We also offer refunds for items that arrive faulty or not as described. For clarification of our refund and return policy, please read our terms and conditions page here.

We post to customers across the UK and Europe. Royal Mail 1st Class postage in the UK is FREE when you spend £50 or more . We also ship to most countries worldwide including Europe, for more information about our international shipping options and delivery time frames, please see our International Shipping.

For our UK customers we accept a range of payment methods including all major credit and debit cards, Android Pay, Apple Pay, Klarna and PayPal. Our international customers have a number of payment methods available, the exact payment methods available to you will depend on your location.

Simply browse our website and add any products you’d like to purchase to your basket. Once you’ve finished browsing click on your cart then click “checkout”. You should then follow the on-screen instructions and enter information requested such as your postal address.

1st Class delivery typically takes 1-3 working days (after the day of dispatch). If your order has not arrived within five working days however, please contact us so that we can assist you further. If you upgraded and paid for a Special Delivery or Royal Mail Next Day, your order should arrive on the next working day. If you’ve ordered from outside of the UK, our international delivery services typically take up to 15 working days. Delivery times for international couriers may vary, please see our delivery page for approximate time frames.

Please read the instructions printed on your item’s packaging, or enclosed with your item. If you cannot find the instructions, or you require further assistance, please email or call us and we’ll be happy to assist you further.

We accept orders via our website.